bg-img
AIRBALTIC

Find and buy a flight ticket in 2 minutes

hero

Brand

airBaltic

Industry

Travel, airline

Release

2020
Activities & Technology:
Custom solutions
UI/UX
ReactJs

Results

result-icon
Full team
technical management
result-icon
3+
year project
result-icon
100%
Complete project rewrite
result-icon
Increased revenue
More bookings acquired
!

What is airBaltic?

airBaltic is a hybrid airline taking the best practices both from traditional network airlines and low cost carriers. It is a flag carrier of Latvia and one of the prominent airlines of the Baltics and Northern Europe area.

About Image
About Image
About Image
0

Challenge

Navigate through the complex process of buying airplane tickets. Finding the right dates and times, cheap flights, direct flights, bag sizes, seat placement, checkin information is frustrating and time consuming.

?

Solution

Complete focus on the most important decision making aspect of the user buying journey. Prominent low-price queues for cheapest months and dates, easy flight selection and combination, prominent navigation flow and easy to understand shopping cart.

?

Structure

2e Systems was contracted by airBaltic to redesign the User Interface for flight shopping and booking. 2e Systems had subcontracted Upheave on other projects in the past to support 2e Systems’ development team for this important client.

Upheave, having previously integrated with the 2e Systems teams was the ideal partner for the airBaltic project.

A new User Interface rewrite for the next iteration of the airBaltic online booking system was a major undertaking. Upheave and 2e Systems collaborated to successfully migrate the old architecture to a brand-new User Interface built with state-of-the-art tools

Airline reservation system

Air reservation system is an online system that connects the dots between passenger and airline. It is a complex system that stores and uses a lot of flight-related information. That includes data like flight schedules, flight prices, personalized prices, rules for each booking class, seat availability, flight fares, reservations, passengers name records (PNGs) and much more.

Since many airlines and airports take part in the airline system, these data are coming from many different sources. Eventually, the airline reservation system must provide real-time information for customers to make a reservation online.

Airline reservation system has a lot of features such as:

additionalIcons
Highly Customizable System
additionalIcons
Fast Online Reservation Facility
additionalIcons
Multi-language support
additionalIcons
Multi-city search
additionalIcons
Reservation Management
additionalIcons
Multi-currency support
additionalIcons
Payment Gateway Integration
0

Problem

People want a fast and easy way to buy cheap direct flights. That's easier said than done. Traveling for work or finding the place for vacation of your dreams can become frustrating when you need to sit down and book a flight.

For customers, process of interaction with airline reservation system has several major steps:
steps
Flight Search
steps
Flight Booking
steps
Ancillary Booking
steps
Payment Procedure

The sheer number of options when buying a ticket is sometimes overwhelming. The technical aspect of making this easier for the average customer is even more complex. The complexity of managing hundreds or thousands of destinations, dates, price combinations, seat availability, meal offerings, passenger classes and so much more is staggering.

The challenge that many airline reservation systems, including airBaltic, face, is how to make this process clearer and more intuitive for the end-user.

Solution

At Upheave we were thrilled to have been chosen as 2e Systems’ partner to implement the complete client facing interface of the next iteration of the airBaltic online booking system.

This was a major undertaking and in the span of a year and a half we have finished the first phase of migrating from the old architecture to a brand new system built with state of the art tools.

features
features

One of our biggest goals was shortening the time it takes for the user to complete the finding and buying process.

We've accomplished this with careful consideration of both the user behavior and specific technical decisions that made an impact in getting the correct information in front of the user as soon as possible.

The result is a much cleaner user interface with an immediate overview of the cheapest flights for a given day/month.

Travel date and flight selection have been drastically simplified with additional ease of changing any part of the travel itinerary (number of passengers, destinations, adding vouchers etc.).

Large emphasis was put on mobile user experience as well and there is practically no difference in features between the more generous 'Desktop' experience.

features
features
!

Conclusion

In conclusion, Upheave and 2e Systems collaboration to successfully complete client-side rewrite of the airBaltic’s online booking system represents a significant achievement in improving the user experience within the airline reservation system.
If you have a project that requires streamlining complex processes for your users or upgrading your technology systems, consider partnering with Upheave Technologies.
Contact us today to explore how we can work together to enhance your digital solutions and provide your users with an exceptional experience.
Client Feedback
bg
bg
“Upheave Technologies was an integral part of the 2e Systems-led project of bringing our vision of a new user experience for our online flight shopping and booking solution to life. Through the whole implementation process and several conceptual iterations, Upheave and 2e Systems contributed with technical experience, valuable feedback as well as technical execution. The result of this collaboration is a new, faster, simpler flight booking experience our users already love.”
Jolanta Rema
VP e-Commerce and Commercial distribution, airBaltic
bg-img
Tell us your challenge.
We're here to help!
From ideas to results
Unleashing the Potential of Our Project Portfolio
Airbaltic
One of the prominent airlines of Baltics and Northern Europe area.
Read the Case Studyread_the_case_study
Sunči
Application with the goal to optimize solar energy production and consumption through targeted push notifications.
Read the Case Studyread_the_case_study
Alertive Healthcare
Digital healthcare company tackling the hypertension epidemic and chronic diseases.
Read the Case Studyread_the_case_study
Lightfork
The first program for preparing and delivering healthy meals in Croatia. Order four meals for the whole day.
Read the Case Studyread_the_case_study
Carbon Health
Primary care provider combining brick-and-mortar clinics with virtual services.
Read the Case Studyread_the_case_study
JadeALM
JadeALM has an ambitious goal of managing the chaos of running complex software solutions.
Read the Case Studyread_the_case_study
eeCrewConnect
One of the major products by 2e Systems, a company specializing in airline software solutions.
Case Study Coming Soon
Na sunčanoj strani
Website that provides information, procurement and installation of a small solar power plant for the household.
Read the Case Studyread_the_case_study
SpringEats
Springeats sources and delivers top-quality eats, ingredients and groceries in 100% reusable packaging.
Case Study Coming Soon
AED trax
IoT solution which collects metrics from AED devices, which are used to help those experiencing sudden cardiac arrest.
Case Study Coming Soon
HIT US UP WITH AN IDEA
Looking forward to
hearing from you

Max 500 characters

We will protect your personal information in accordance with the law and our Privacy Policy.