NIRO
The AI assistant that turns your content into actions
- AI Operations
- Agentic workflows
- RAG
Example Niro conversation: a visitor asks “Do you offer evening appointments?” and Niro answers using approved business content, then offers to hand over to a real person.
- Product
- Niro
- Category
- Operational AI platform
- Live URL
- niro.hr
- Built by
- Upheave
Product snapshot
AI OperationsTL;DR
Niro is Upheave's operational AI platform. It answers from your own content, then acts on the request: booking and rescheduling, checking orders, updating records, routing people to the right place. It runs across web, WhatsApp, email and Telegram, and completes the task instead of only answering it.
Result
Fewer admin calls and no-shows, answers around the clock, and routine work that actually gets done.
What is Niro?
Niro is Upheave's operational AI platform. It reads your website, documents and systems, answers from that verified content, and then does something with the request: it books an appointment, reschedules a visit, checks an order, or collects the right details and passes them to the right person. Most website chatbots stop at talking. Niro is built to act.
It runs where your customers already are (web, WhatsApp, email, Telegram) and connects to the tools you run behind the scenes: reservations, calendars, CRM, internal knowledge bases. It isn't a widget bolted onto your site; it's AI wired into how your business operates.
The problem
Chatbots that only talk
Most website bots answer from a generic model and stop there. They sound plausible, get your specifics wrong, and hand every actual task straight back to a person.
- Off-the-shelf bots aren't tied to your content or policies, so they guess, and often guess wrong.
- Even a correct answer moves nothing: the booking, the change, the follow-up all still land on your team.
Operations pile up on people
The same requests arrive every day (book, reschedule, where's my order, what are your hours), and each one pulls someone away from work only they can do.
- Staff lose hours to admin calls, status checks and repeat questions.
- Missed calls and no-shows cost money, and no one sees the patterns behind them.
How Niro works
Niro is built with you, not dropped on you. Upheave's engineers map the work, build the agents and wire up the integrations; you review it on your own content before anything goes live.
- 1
Start with a free demo
We build a working Niro on your own content and processes, so you can watch it handle real requests before committing to anything.
- 2
Map and build the workflows
We pick the tasks worth automating (bookings, status checks, routing) and build the agents and integrations around the tools you already use.
- 3
Launch, measure, scale
Niro goes live across your channels. We watch what it handles, tune it against real conversations, and expand it to more of your operations.
What Niro does
Acts, not just chats
Niro runs multi-step tasks end to end: it books and reschedules appointments, checks orders, updates records, and gathers the details a request needs. It carries out the request rather than only answering it.
Grounded in your content
Every answer comes from content you've approved, using retrieval-augmented generation. If Niro isn't sure, it says so and routes to a person instead of inventing an answer.
In your channels, wired to your tools
It works across web, WhatsApp, email and Telegram, and connects to your reservations, calendars, CRM and internal knowledge bases. A conversation becomes a real update in your systems.
Sees the whole operation
Niro shows you what customers actually ask and where your content or process falls short, so you can close the gaps and automate more over time. Each deployment runs on its own isolated, EU-hosted knowledge base.
Questions, answered
What teams ask us before putting Niro to work.
Niro is already helping visitors on
Want to see Niro on your own site?
Ready to put Niro to work?
Have a use case in mind?
Tell us what you'd want Niro to handle, and we'll map it to a working plan.
Contact us
