CARGORENT
How CargoRent Put Complex Rental Booking Online
- Custom Booking Platform
- System Integration
- Online Payments
- Brand
- CargoRent Rijeka
- Industry
- Vehicle rental
- Live URL
- rezervacije.
cargorent. hr - Release
- 2026–ongoing
Case study snapshot
TL;DR
CargoRent, a van rental company in Rijeka, took bookings only by phone during office hours. To meet their specific payment and pricing requirements, we built a custom booking experience that integrates with Booqable, the rental management platform the team already uses. Customers now check availability, see the full price, and pay by card at any hour.
Result
In September and October 2026, 35% of online bookings were paid outside office hours, and 61% were for rentals starting the same or following day.
About CargoRent
CargoRent Rijeka, run by Krainc Auto d.o.o., rents vans, trucks, and passenger vehicles to movers, small businesses, and groups. The fleet ranges from a compact Ford Connect to long-wheelbase Transits and nine-seat Tourneos, including a tipper, a refrigerated van, and a pickup. The team manages it in Booqable, a rental management platform.
Until 2026 every booking went through the office, by phone and during working hours. CargoRent wanted customers to be able to book online at any time, with every reservation still managed by the team in one place.
Challenge
Booqable provides an established platform for rental management and online bookings. CargoRent's payment integration and pricing rules called for a booking experience tailored to their business.
CHALLENGE
WHAT IT MEANT
Our Approach & Solution
We combined Booqable with a booking experience built around CargoRent's requirements, integrated through Booqable's API. Booqable remains the system of record for the fleet, orders, customers, and availability. The custom platform handles the booking flow, pricing rules, payments, customer accounts, and rental agreements.
AREA
WHAT WE BUILT
- A six-step booking flow: dates, vehicle, package and options, personal details, driver details, and confirmation.
- CargoRent's tariff applied automatically, including loyalty discounts on the 5th and 10th completed daily rental.
- Customers choose a model, and the system assigns an available vehicle. A trailer requires a vehicle with a tow bar and a B+E licence.
- Customer accounts with email, Google, or Facebook login, and a PDF rental agreement for staff with every booking.
- When a customer confirms, the vehicle is reserved in Booqable so no one else can book it during checkout.
- The customer pays through Teya's hosted checkout. A verified payment notification from Teya marks the booking as paid and records the payment on the Booqable order.
- If payment is not completed, a scheduled process releases the reservation after the payment window expires. A customer whose card is declined can retry the same booking.
- Every web booking reaches Booqable as a regular order, marked as coming from the website. Vehicles the team archives there, such as sold ones, drop out of the booking flow automatically.
- After launch, we shortened the payment hold and added monitoring for failed releases, so unpaid bookings tie up vehicles for less time.
The Booking Experience
Each step of the booking flow applies part of CargoRent's tariff, so customers see the correct price without needing to know the rules.
Rental Type Set Automatically
Pick-up and return times determine whether a rental is hourly or daily.
The Whole Fleet, Priced for Your Dates
Available models with capacity, seats, and the price for the chosen dates.
Packages and Options, Priced as You Go
The total updates with every package and option selected.
Insurance Applied by the Terms of Hire
Trips outside the EU include the required cover automatically.
Screens shown in English with a sample booking. The live booking flow is in Croatian.
Results & Impact
Online bookings in September and October 2026 show two clear patterns.
35%
of online bookings were paid outside office hours
Customers can complete a booking, including payment, while the office is closed. The team sees it in Booqable when the office opens.
61%
of online bookings were for rentals starting the same or following day
Short-notice hires make up most online bookings. These customers need to check availability and confirm a booking without waiting for the office.
The Outcome
CargoRent now offers online bookings and card payments while continuing to manage its fleet and reservations in Booqable. Online bookings arrive there already priced and paid, so the team handles them like any other order.
By combining an established rental management platform with a tailored booking experience, we helped CargoRent introduce a new digital sales channel without changing how its team manages daily operations.
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